3 February 2018

Product Complaint Specialist (Contractor)

This is a 3-month contract role with the potential for extension.
  • Communicates externally via phone and email with staff at drug infusion centers and other key customer sites.
  • Represents the company with the utmost professionalism at all times in this frontline, customer-facing role in order to build and maintain strong customer relationships.
  • Gathers detailed information from customers on variety of product complaints, diligently making follow-up calls or emails as necessary to gather any additional required information.
  • Enters and maintains all information accurately in Excel spreadsheet(s) to enable accurate, auditable case tracking.
  • Liaises with internal stakeholders in multiple functions (e.g., Quality, Supply Chain, Legal, Regulatory, etc.) to convey customer issues, ensure effective coordination and follow-up, and provide timely reimbursements.
  • Identifies emerging complaint patterns or trends, internal delays, or other potentially impactful issues and brings them to the attention of management.
  • Provides regular/ad hoc reporting on the real-time status of cases and case backlog.
  • Provides prompt follow-up to customers as needed to “close the loop”, inform customers of planned resolution, and maintain excellent customer service.
  • Maintains high level of confidentiality when handling sensitive information during the execution of departmental objectives.
  • May provide related clerical duties to include, but not limited to, copying, faxing, mailing, filing, etc.
  • Performs other departmental duties as assigned.

High school diploma or certification required; associate’s or bachelor’s degree preferred

  • Minimum of 2 years of experience in a customer service role or administrative role that provided strong customer relations experience
  • Complaints processing experience and/or experience in the pharmaceutical industry is strongly preferred
  • Knowledge of principles and practices of organization, planning, records management and general administration
  • Proven ability to prioritize work assignments
  • Strong communication skills, verbal and written
  • Excellent interpersonal skills, including customer relations (both internal and external customers)
  • Excellent organizational and time management skills
  • Diligent follow-up skills and exceptional attention to detail
  • Ability to work independently with limited guidance and direction
  • Good analytical and problem-solving skills
  • Competency in MS Office and particularly in Excel
  • Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines
  • Ability to sit or stand for long periods of time
  • Manual dexterity required to operate office equipment, i.e. computers, phones, copy machine/printer
  • Ability to carry, handle and reach for objects
  • Ability to lift and pull up to 15 pounds.

Sales Assistant, Calvin Klein (Temporary) The GIII Apparel Group


  • Calvin Klein, a division of GIII Apparel Group, is currently seeking a Temporary Sales Assistant to join its team based in New York City! The Sales Assistant will support the sales team for the Calvin Klein product categories.

  • Run weekly sales reports
  • Manage photo samples with marketing team and deadlines
  • Organize/tag/track samples
  • Review master cartons/labels/orders/upc codes
  • Calendar coordination and meeting preparation
  • Daily communication with factories
  • Collaborate with design/product development/tech and production at all levels
  • Process allowances
  • Key sales orders and follow up with EDI/ warehouse/allocation teams
  • Communicate clear details to factories per specific customer needs by item
  • Communicate with overseas offices on international shipments
  • Check customer reviews on ecommerce on G-III items
  • Customer service for club members needs
  • Strong organization skills
  • Master of Excel
  • Detail oriented individual able to work in fast paced environment
  • Problem solving skills
  • Strong communication skills both verbal and written
  • Bachelor's degree or equivalent.


Driver/Messenger Xcelerated Options

• Picks up and delivers mail to/from Main Campus mailroom and other designated locations.

• Retrieves and deliver medical instruments to Central Sterile Processing on a daily basis at designated pick up times.

• Transports all materials (e.g., specimens, mail, treatments, etc.) from off-site locations to designated locations in an approved container.

• Communicates professionally and politely with the hospital staff and patients.

• Responds affirmatively to pick-up requests for off-site locations and from within Main Campus.

Responsibility Title: Dispatch

Responsibility Detail: 

• Answers the phone clearly and professionally, identifying self and location.

• Obtains all the required information from the caller (e.g., name of caller, time of the call, extension caller is calling from, item being picked up, area item is being picked up from, name of recipient, stat/hand deliver).KNOWLEDGE

REQUIRED: Minimum Education: High School Diploma or GED

SPECIAL SKILLS AND ABILITIES: Knowledge of basic internet navigation; email.

30 January 2018

Sales Support Associate

Compensation$36,000 Annually
Benefits Offered Medical
Employment TypeFull-Time

Major Responsibilities:

Assist in the development of: -

  • Develop strategic sales plans with the Director of U.S. Sales Operations and Marketing Dept., to build pipeline and sell Cloud Union products
  • Must be flexible to assist with other departments in the company as needed
  • Understand and communicate the brand’s culture and service philosophy to the customer, fluently in both English and Chinese
  • Deal directly with customers by telephone or electronically in a professional manner that appropriately reflects the company culture
  • Respond to all inquiries regarding customer service issues and technical website issues
  • Effectively listen to customers to understand their needs in order to provide the appropriate action or response to the needs
  • Manage all customer conflict resolutions in a timely manner
  • Effectively use decision-making skills, critical thinking, effective communication, telephone etiquette and interpersonal skills
  • Maintain a thorough knowledge of operations, policies and procedures Improving when necessary to better service the customer

  • Bilingual – English & Mandarin
  • Associate/Bachelor degree preferred, but not required
  • Must be able to translate Chinese to English text
  • Exceptional interpersonal skills
  • Strong communication skills both written and verbal
  • Strong listening and problem solving ability
  • Adaptable, being able to multi-task
  • Ability to interact with all levels of management
  • Solid understanding of all office programs (word, outlook, excel)
  • Preferred Skills:

17 January 2018

HPCL jobs for Engineers Across India.


HPCL - Job Details
Hindustan Petroleum Corporation Limited hiring Engineers Through GATE 2018

Disciplines : Chemical, Electronics & Telecommunication, Electrical, Mechanical, Instrumentation, Civil

Note: Candidates having any other degree/combination degree eg. Production Engg., Automobile Engg., Mechatronics, Industrial Engg., Construction Engg. etc., other than mentioned above are not eligible to apply. These exclusions are only indicative and not exhaustive

Qualification : Cleared Bachelors degree in Engineering/Technology in above mentioned disciplines.

Age : Maximum 25 years as on 30th June 2018 i.e. candidates born on or after 30.06.1993

Pay Scale : Rs. 60000 – 180,000

Note : Candidates currently in final year of their engineering studies may also apply. However, if selected, they must submit their final mark sheet by 31st August 2018. At the time of applying, the aggregate marks required will be same as mentioned above as per respective category

Selection process would include: Group Task/Group Discussion and/or Personal Interview. In addition to the above, any other selection tools/tests may be administered, at the sole discretion of the management. Candidates will have to qualify through each stage of selection process successfully for selection

Application Fees : Debit Cards : Rs.236/-, Credit Card : Rs.271/-, Bank Voucher : Rs.271/-. Amount inclusive of applicable taxes and bank charges.

Payment of Application Fee :  Applicants are required to pay a Non-Refundable Amount as Application fee. SC,ST & PWD candidates are exempted from payment of application fee.

State Bank of India Challan, Online Payment through Debit/ Credit Card.

Hiring Process : Written-test

Job Role : Engineer (Core, Non-IT)

Tech Mahindra Walkin Drive For Freshers As GIS Analyst @ Hyderabad In January 2018


About Organization:

Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. We provide services to 649 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.

Organization        : Tech Mahindra

Job Role                : GIS Analyst

Location                : Hyderabad

Qualification        : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 4 LPA

No.of Vacancies  : NA

Website                 :

Apply Mode          : Online

Walk-In Date       : 11th – 22nd January 2018 ( 11 AM – 3 PM)

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have basic knowledge on Service Desk with written and oral communication skills.

* Should have in-depth Technical requirements are needed.

* Candidates to be having experience of International Voice Process background.

* Should respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.

* Must provide documentation, recording & updating incident details in CRM tool.

* Must have good communication, alerting technical staff via assignments and escalating to Resolver group.

* Should support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.

* Must be answering queries and resolution of straight forward incidents.

* Must have escalation of unresolved cases to next level application specialist teams.

* Should be monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

* Closure, formally closing incidents.

* Should perform initial review and evaluation of the case.

* Must be communicating major IT incidents to affected customers.

* Must be assisting the client with L1 and L1.5 Support activities.

* Should be fluent in English verbal and Nonverbal.

* Must have excellent telephone skills.

* Should be customer focused.

* Must have ability to multi-task and prioritize workload.

* Should have ability to adapt to continuously changing procedures and environment.

* Must be a effective team player with strong interpersonal skills.

* Must have knowledge on GIS and its complete details.


Tech Mahindra, Opp to Ananth Technologies,

SEZ Tower 1 Building,Hyderabad.


Deepthi – 04039826400

Aricent Job Openings For Freshers As Software Engineer @ Chennai In January 2018


Organization       : Aricent

Job Role               : Software Engineer

Location               : Chennai

Qualification       : BE/B Tech

Experience           : Freshers

salary                    : Best In Industry

No.of Vacancies : NA

Website                :

Apply Mode         : Online

Walk-In Date      : ASAP

About Organization:

Aricent takes pride in partnering with the world’s technology leading brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. 

Job Requirements:

* Candidate should be BE/B Tech from a recognised university.

* Should have an aggregate of 60% through out academics

* Must have basic L2/L3 knowledge.
* Should have good Datacom knowledge skills.

* Must have knowledge on C++ GPON,

* Having broadcom is an added advantage.

* Should independently work on development of features for a line card.

* Must have knowledge of design and implementation of low-latency, high-availability, and performant applications.

* Must engage in implementation & testing of the clustering.

* Should resolve the issues which are opened in test cycles.

* Should provide assistance to support and test team.

* Must responds to and resolves escalated calls for technical assistance received from production support.

* Must work to improve product quality.

* Should have experience on Power High availability cluster technology.

* Must have experience with any Clustering and High Availability.

* Must have knowledge about Agile Development methodologies.

* Should have knowledge about file system management, memory management and IO management.

* Must have knowledge about purify, memory debugging tools.