26 February 2018

Customer Service Representatives

Essential Function:

  • Respond to incoming calls from members and providers excluding provider claims calls.
  • Achieve individual performance goals as it relates to call center objectives
  • Engage and
  • collaborate with other departments as applicable
  • Comply with workplace safety standards
  • Comply with regulatory requirements
  • Demonstrate positive working relationships with peers and effectively manage conflict
  • Attend meetings and training sessions as scheduled
  • Show flexibility in meeting changing performance objectives consistent with company and department objectives


  • Excellent oral and written communication skills
  • Ability to use PC, typing 40 WPM
  • Ability to research problems
  • Ability to talk and type simultaneously
  • Strong listening skills
  • Empathy/passion for working with senior, disabled, low income populations and providers
  • Great Interpersonal Communication Skills
  • Strong Verbal and Written communication skills
  • Organizational Skills and Problem Solving
  • Bilingual communication skills preferred
  • Ability to abide by Molina's policies
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
  • Required Education: High School Diploma or GED.

Training Vitamin Specialist Procaps Laboratories Las Vegas, USA


Benefits Offered 401K, Dental, Medical, Life, Vision
Employment TypeFull-Time
Training Vitamin Specialist

Headquartered in Henderson, Nevada, ProCaps Laboratories is committed to providing an environment that values diversity supports an ongoing tradition of health and helps each employee achieve their best performance. As we look to the future, we believe that our employees continue to be our most important resource. Because the quality of our employees is the key to our success, each new employee is carefully selected and benefits from our commitment to the highest standards of training and education. ProCaps Laboratories provides a benefit package, which includes medical, dental and vision insurance plus 401K with employer matching funds

Position Description: This position will be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction by promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and products.

Position Requirements: High school diploma or GED required. Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people. Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service. Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others. Ability to make decisions and exercise good judgment in a fast-paced structured environment. The ability to comfortably apply consultative sales techniques. Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience. Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics. Must be a motivated self-starter who thrives in a team oriented environment. A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus. Ability to successfully complete ongoing training requirements.

Flexibility to work all available shifts

Meet with Hiring Managers on March 8th! (Dress for Success)

Las Vegas
Thursday, March 8th
9:00am – 12:30pm
Suncoast Hotel and Casino
9090 Alta Drive
Las Vegas, NV 89145
Parking: Complimentary

3 February 2018

Product Complaint Specialist (Contractor)

This is a 3-month contract role with the potential for extension.
  • Communicates externally via phone and email with staff at drug infusion centers and other key customer sites.
  • Represents the company with the utmost professionalism at all times in this frontline, customer-facing role in order to build and maintain strong customer relationships.
  • Gathers detailed information from customers on variety of product complaints, diligently making follow-up calls or emails as necessary to gather any additional required information.
  • Enters and maintains all information accurately in Excel spreadsheet(s) to enable accurate, auditable case tracking.
  • Liaises with internal stakeholders in multiple functions (e.g., Quality, Supply Chain, Legal, Regulatory, etc.) to convey customer issues, ensure effective coordination and follow-up, and provide timely reimbursements.
  • Identifies emerging complaint patterns or trends, internal delays, or other potentially impactful issues and brings them to the attention of management.
  • Provides regular/ad hoc reporting on the real-time status of cases and case backlog.
  • Provides prompt follow-up to customers as needed to “close the loop”, inform customers of planned resolution, and maintain excellent customer service.
  • Maintains high level of confidentiality when handling sensitive information during the execution of departmental objectives.
  • May provide related clerical duties to include, but not limited to, copying, faxing, mailing, filing, etc.
  • Performs other departmental duties as assigned.

High school diploma or certification required; associate’s or bachelor’s degree preferred

  • Minimum of 2 years of experience in a customer service role or administrative role that provided strong customer relations experience
  • Complaints processing experience and/or experience in the pharmaceutical industry is strongly preferred
  • Knowledge of principles and practices of organization, planning, records management and general administration
  • Proven ability to prioritize work assignments
  • Strong communication skills, verbal and written
  • Excellent interpersonal skills, including customer relations (both internal and external customers)
  • Excellent organizational and time management skills
  • Diligent follow-up skills and exceptional attention to detail
  • Ability to work independently with limited guidance and direction
  • Good analytical and problem-solving skills
  • Competency in MS Office and particularly in Excel
  • Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines
  • Ability to sit or stand for long periods of time
  • Manual dexterity required to operate office equipment, i.e. computers, phones, copy machine/printer
  • Ability to carry, handle and reach for objects
  • Ability to lift and pull up to 15 pounds.

Sales Assistant, Calvin Klein (Temporary) The GIII Apparel Group


  • Calvin Klein, a division of GIII Apparel Group, is currently seeking a Temporary Sales Assistant to join its team based in New York City! The Sales Assistant will support the sales team for the Calvin Klein product categories.

  • Run weekly sales reports
  • Manage photo samples with marketing team and deadlines
  • Organize/tag/track samples
  • Review master cartons/labels/orders/upc codes
  • Calendar coordination and meeting preparation
  • Daily communication with factories
  • Collaborate with design/product development/tech and production at all levels
  • Process allowances
  • Key sales orders and follow up with EDI/ warehouse/allocation teams
  • Communicate clear details to factories per specific customer needs by item
  • Communicate with overseas offices on international shipments
  • Check customer reviews on ecommerce on G-III items
  • Customer service for club members needs
  • Strong organization skills
  • Master of Excel
  • Detail oriented individual able to work in fast paced environment
  • Problem solving skills
  • Strong communication skills both verbal and written
  • Bachelor's degree or equivalent.


Driver/Messenger Xcelerated Options

• Picks up and delivers mail to/from Main Campus mailroom and other designated locations.

• Retrieves and deliver medical instruments to Central Sterile Processing on a daily basis at designated pick up times.

• Transports all materials (e.g., specimens, mail, treatments, etc.) from off-site locations to designated locations in an approved container.

• Communicates professionally and politely with the hospital staff and patients.

• Responds affirmatively to pick-up requests for off-site locations and from within Main Campus.

Responsibility Title: Dispatch

Responsibility Detail: 

• Answers the phone clearly and professionally, identifying self and location.

• Obtains all the required information from the caller (e.g., name of caller, time of the call, extension caller is calling from, item being picked up, area item is being picked up from, name of recipient, stat/hand deliver).KNOWLEDGE

REQUIRED: Minimum Education: High School Diploma or GED

SPECIAL SKILLS AND ABILITIES: Knowledge of basic internet navigation; email.

30 January 2018

Sales Support Associate

Compensation$36,000 Annually
Benefits Offered Medical
Employment TypeFull-Time

Major Responsibilities:

Assist in the development of: -

  • Develop strategic sales plans with the Director of U.S. Sales Operations and Marketing Dept., to build pipeline and sell Cloud Union products
  • Must be flexible to assist with other departments in the company as needed
  • Understand and communicate the brand’s culture and service philosophy to the customer, fluently in both English and Chinese
  • Deal directly with customers by telephone or electronically in a professional manner that appropriately reflects the company culture
  • Respond to all inquiries regarding customer service issues and technical website issues
  • Effectively listen to customers to understand their needs in order to provide the appropriate action or response to the needs
  • Manage all customer conflict resolutions in a timely manner
  • Effectively use decision-making skills, critical thinking, effective communication, telephone etiquette and interpersonal skills
  • Maintain a thorough knowledge of operations, policies and procedures Improving when necessary to better service the customer

  • Bilingual – English & Mandarin
  • Associate/Bachelor degree preferred, but not required
  • Must be able to translate Chinese to English text
  • Exceptional interpersonal skills
  • Strong communication skills both written and verbal
  • Strong listening and problem solving ability
  • Adaptable, being able to multi-task
  • Ability to interact with all levels of management
  • Solid understanding of all office programs (word, outlook, excel)
  • Preferred Skills:

17 January 2018

HPCL jobs for Engineers Across India.


HPCL - Job Details
Hindustan Petroleum Corporation Limited hiring Engineers Through GATE 2018

Disciplines : Chemical, Electronics & Telecommunication, Electrical, Mechanical, Instrumentation, Civil

Note: Candidates having any other degree/combination degree eg. Production Engg., Automobile Engg., Mechatronics, Industrial Engg., Construction Engg. etc., other than mentioned above are not eligible to apply. These exclusions are only indicative and not exhaustive

Qualification : Cleared Bachelors degree in Engineering/Technology in above mentioned disciplines.

Age : Maximum 25 years as on 30th June 2018 i.e. candidates born on or after 30.06.1993

Pay Scale : Rs. 60000 – 180,000

Note : Candidates currently in final year of their engineering studies may also apply. However, if selected, they must submit their final mark sheet by 31st August 2018. At the time of applying, the aggregate marks required will be same as mentioned above as per respective category

Selection process would include: Group Task/Group Discussion and/or Personal Interview. In addition to the above, any other selection tools/tests may be administered, at the sole discretion of the management. Candidates will have to qualify through each stage of selection process successfully for selection

Application Fees : Debit Cards : Rs.236/-, Credit Card : Rs.271/-, Bank Voucher : Rs.271/-. Amount inclusive of applicable taxes and bank charges.

Payment of Application Fee :  Applicants are required to pay a Non-Refundable Amount as Application fee. SC,ST & PWD candidates are exempted from payment of application fee.

State Bank of India Challan, Online Payment through Debit/ Credit Card.

Hiring Process : Written-test

Job Role : Engineer (Core, Non-IT)