Saturday, 1 October 2016

Snapdeal.Com Walk-In Any Graduate freshers for Customer Service

Snapdeal.Com Walk-in interview for fresher’s on 3rd and 4th October 2016  for Customer Service at Gurgaon. Any Graduate candidates can attend the walk-in interview for the Customer Service Role. Grab the great job opportunity to kick start your career as a fresher. Before attend the walk-in interview, Candidates should go through the Job Profile, Qualification, Job Description etc., clearly given below.

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Eligibility & Details:

Customer Service:

Candidates can Get the Customer Service Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Customer Service
Total Vacancy: 20
Education required: Any Graduate
Job Description:
Roles and Responsibilities :
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Candidate Profile :
Experience & Requirements :

0 Months to 4 years.
Should possess good oral and written communication skills
Essentials :

Advanced Knowledge of functional processes (CX – Inbound/ Outbound/ Escalations/ CFG, Customer/ Order Life Cycle, Ops/ pertaining to own work area)
In depth Knowledge of CEX process/ case workflows/ panels and backend routings
Working knowledge on CRM tool
Intermediate Knowledge of Microsoft Office Tools (Excel, Powerpoint, Word etc.)
Basic Understanding of existing and upcoming brand promotions/ product offers/ additional customer benefits
Effective Communication, Influencing and negotiation skills
Some of the highly important skillsets are: Lateral Thinking, Change management, Cross functional collaboration, self driven, process & quality driven.
Venue: 362-363, ASF Centre, Ground Floor, Centre A, Udyog Vihar, Phase-IV, Gurgaon
Walk-In Date: 3rd and 4th October 2016
Walk-In Time :11 AM to 4 PM
submit resume


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