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Monday, 26 December 2016

walk in Interview for Quality Analyst Tech Mahindra Ltd.

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Department Customer Service

Summary: Responsible Auditing transactions across various customer interaction touchpoints. Responsible for identifying and providing insights to improve process performance while maintaining high quality standards.

Minimum Requirements

Graduate (from any educational field)
Minimum 3 year of work experience in contact center
Minimum 1year experience as a quality analyst
Customer service oriented. Should have prior knowledge of customer care processes and techniques
Keen eye for detail
Should have good aptitude for fact finding
Excellent coaching skills
Understanding of quality methods and tools (score calculations, parameters ratings, etc.)
Should be a good team player
Open to flexibility in shift timing and 6 day working based on business requirements
Previous work experience with an e-commerce company would be desirable but is not mandatory
Must possess great interpersonal skills in order to interact with different teams within the organization
Strong written and verbal communication skills
Good in MS Office Excel, Word and Power Point
Good Aptitude skills- reasoning and logic

Deliverables
Achieve daily/weekly/monthly targets
Be aligned to quality monitoring guidelines and share right feedback with consultants
Monitor the calls accurately (will be measured by Audit the auditor and calibration variance)
Ensure feedback is delivered to the consultant within defined timelines
Should be able to identify trends in quality performance and share recommendations
Share inputs for huddles / briefings on the floor and TNIs
Follow randomizer for monitoring

Salary:INR 1,50,000 - 3,50,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Recruiter Name:RMG-TAG
Contact Company:Tech Mahindra Ltd
Address:Hitech City Layout, Sy No.64, Beside OracleCorporation Building, Madhapur, Hyderabad 500081Hyderabad,Andhra Pradesh,India 500081
Website:https://www.techmahindra.com
Telephone:040-66361300
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