Saturday, 1 July 2017

Technical Support Engineer DellEMC An Off-Campus Recruitment Drive

Eligibility :

BE/ B.Tech (CSE/ IT/ IS/ ECE) from 2016 - 2017 batches with 60% throughout academics.
Detailed Eligibility :

  • Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
  • Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
  • Basic technical knowledge on operating systems, storage, Backup, networking and database concept.
  • Good English communication and writing skills
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment. 
  • Self-confidence – Ability to express opinions and influence effectively. 
  • Professional demeanor – punctuality, professional attire.
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment. 
  • Self-confidence – Ability to express opinions and influence effectively. 
  • Professional demeanor – punctuality, professional attire.

General Summary : 

  • Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. 
  • Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. 
  • Applies technical support expertise to resolve customer issues. 
  • Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls. 
  • Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. 
  • Identifies and provides resolutions to technical problems. 
  • Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.

Principal Duties and Responsibilities:

  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments 
  • As appropriate, determines which tool(s) to use to resolve issues including running tests 
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment 
  • Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status 
  • Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution 
  • Participate in eService content creation (self-service) such as Chat, and Support forums 
  • Validates technical information and issues early warning and disseminates information as needed 
  • Interfaces directly with customers 
  • May need to engage or escalate to more senior resources to resolve more complex issues. 
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers 
  • As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required

Salary : INR 5.5 Lakhs Per Annum.

Note : 
As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
Candidates who are willing to sign up for the 2 year Service Agreement  will ONLY be considered for Selection Process


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