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16 October 2017

Customer Support Executive Hinduja Global Solutions

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Job Description

  • Job Role: Associate
  • Position: Tech / Customer Support
  • Experience: 0 - 2 Years
  • Educational Qualification: Diploma / Any Graduation
  • Gender: Male & Female
  •  Compensation: up to 1.76 LPA.
  • Shift Timings: Day / Rotational
  • Cab: Only Drop


Position Summary


  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
  • The ability to cross-sell products is also essential.
  • Demonstrated success in sales and customer service is required.


Roles

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  • Responsibility: - Hotline/ Email/ Chat/ Outbound/ Social Media


Desired Skills and Abilities

  • Excellent in English Communication
  • Fluent  in any one regional language { Tamil / Malayalam / Telugu / Kannada }
  • Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire),Media Types / File Extensions, Various File Systems, Android functions.
  • Customer Service Skills
  • Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations 
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
  • Troubleshooting


Benefits:

  • An associate with us is entitled to the following benefits:

  • Life Insurance for self
  • Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call


Education & Experience


  • Diploma / Any Graduates
  • Fresher / 0-2 Yrs Experience
  • Immediate joiners only
  • Hiring Process : Face to Face Interview
  • Job Role : Customer Service / Tech Support    

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