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13 October 2017

Tech Mahindra Walk-In Drive For Freshers - In October 2017

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Tech Mahindra Walk-In Drive For Freshers -  In October 2017




Job Details:

Organization        : Tech Mahindra

Job Role                : System Analyst

Location                : Bangalore

Qualification        : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 4 LPA

No.of Vacancies  : NA

Website                 : www.techmahdra.com

Apply Mode          : Online

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have basic knowledge on Service Desk with written and oral communication skills.

* Should have in-depth Technical requirements are needed.

* Candidates to be having experience of International Voice Process background.

* Should respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.

* Must provide documentation, recording & updating incident details in CRM tool.

* Must have good communication, alerting technical staff via assignments and escalating to Resolver group.

* Should support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.

* Must be answering queries and resolution of straight forward incidents.

* Must have escalation of unresolved cases to next level application specialist teams.

* Should be monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

* Closure, formally closing incidents.

* Should perform initial review and evaluation of the case.

* Must be communicating major IT incidents to affected customers.

* Must be assisting the client with L1 and L1.5 Support activities.

* Should be fluent in English verbal and Nonverbal.

* Must have excellent telephone skills.

* Should be customer focused.

* Must have ability to multi-task and prioritize workload.

* Should have ability to adapt to continuously changing procedures and environment.

* Must be a effective team player with strong interpersonal skills.

Address:

Tech Mahindra Pvt Ltd,

45-47 KIADB Industrial Area, Building # ITC -4,

Reception 2nd floor, Conference room,

Electronic City Phase-2, Bangalore.



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