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28 November 2017

Customer Assistance Representative Part Time in Chicago, Illinois

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American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

Accepting, checking and tagging customers’ baggage at kiosks

Processing and completing credit card baggage transactions at kiosks

Assisting customers with self-service kiosk check-in and kiosk baggage processing

Queuing lines in ticket counter areas

Accepting and activating customers’ self-tagged baggage

Performing clearance and verification of documents at kiosks

Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement

Qualifications

Must have high school diploma or GED equivalent

Must be 18 years of age or older

Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.


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