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29 November 2017

Sales and Customer Service Agent in Call Center at British swim school

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 Do you enjoy the act of selling, and are you proud of the closing and conversion rates that you are able to achieve?
* Can you speak clearly on the phone?
* Do you know how to convert inbound phone inquiries into enrollments?
* Do you know how to control a conversation and lead through asking questions?
* Do you know how to funnel a conversation to get to a “yes” – or do you want to learn it?
* Are you able to explain class details and requirements over the phone and assign a child to a specific class?
* Have you ever received sales training?
* Do you know how to close a sale without coming across as pushy?
* Are you aware that being nice is a requirement, but not enough to be successful in sales?

Yes? – Then we absolutely want to talk to you!

MAIN RESPONSIBILITIES

* Taking of inbound phone enrollment inquiries (monthly Swim School memberships) from callers who find us through online and offline advertising or our website.
* Leading buyers to close a deal through an informed decision made in an ethical sales environment.
* Retaining customers wishing to drop from the program.
* Strategically capturing additional potential revenue opportunities.
* Following up on referrals and leads.
* Customer Service: Addressing all customer questions and concerns in a courteous manner
* Entering enrollment information into our computer system during the call, taking credit card and personal information
* In addition: Manage "Chat Support" feature of British Swim School website
* In addition: Review and respond to email inquiries

This position focuses on inbound calls - outbound cold calling is the exception.

This can be a part-time or a full-time position – depending on your schedule.

The position is based on an hourly fixed base salary with monthly goal-oriented performance bonus.

Are you a closer? Then what are you waiting for? Send us your resume!

Our office is located in the heard of downtown Jersey City, right next to a Path station.

WHO WE ARE

The British Swim School USA offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults. We give more than 11,000 lessons every week across 20 states and in over 150 swimming pools, and are currently expanding into New Jersey.

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Location: Jersey City, NJ, USA