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20 November 2017

Systems/Network Engineer at Confidential company

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The Systems/Network Engineer is responsible for acting as first or second tier technical support for handling customer issues. This resource supports the customer ticket handling process and effectively uses resources to drive ticket closure metrics and customer satisfaction. Provides technical leadership to the entry level engineer(s). This resource is the primary team responsible for implementation of solutions as designed by Senior Engineer and/or Project Manager.

Technical Services
Serve as the ‘lead’ on complex technical issues and opportunities.
Manage the daily activities required of the Technical Services team, ensuring customer satisfaction and ticket closure metrics are achieved.

Serve as escalation point for issues beyond team authority; specifically supporting technical issues above the requirements of the Desktop Support team.
Provide QA oversight on trouble tickets as needed to evaluate and assess technical risks, adherence to standards, and progress.

Provide training, mentorship, and support professional development of Technical Services team.
Support High-End Consulting Requirements related to technology.
Desired Competencies, Certifications and Experiences:
Bachelor's degree in Engineering or Computer Science, or equivalent combination of education and experience.


  • Minimum 3+ years full-time experience working in a technology solutions environment.
  • Strong* / Basic** hands-on experience delivering solutions using the following technologies:
  • Microsoft
  • Windows Server
  • Azure
  • Windows Client
  • Office365
  • Office Client
  • Other
  • Working knowledge of industry standard security and backup software
  • Strong** / Basic* hands-on experience delivering solutions using the following technologies:
  • Cisco
  • IOS Based Devices
  • ASA Security Appliances
  • Unified Wireless Infrastructure
  • Unified Communications Express
  • Implementing technology solutions using a structured methodology.
  • Ability to represent our firm accurately and effectively to any and all interested parties including customers, prospects, outside vendor partners.
  • Demonstrate excellent written and verbal communication skills.
  • Demonstrate excellent presentation, organizational and planning skills.
  • Demonstrate effective interpersonal and human relations skills.
  • Exhibit sensitivity to and awareness of the specific needs of customers, business partners, and technical services team supervised.
  • Demonstrate adherence and commitment to our Core Values.
  • Strong passion for customer service
  • Attention to detail; process oriented
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