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24 December 2017

Bilingual Technical Solutions Specialist 2 (English/Spanish)

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we are seeking a Technical Support Specialist II (TSSII) with hospital laboratory experience preferred, based at our Technical Solutions Center (TSC) located in Miami, FL to support our Clinical Chemistry testing platforms and assays.

  • Focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
  • Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence and the like.
  • Recognizes the clinical significance of the tests performed in the laboratory.
  • Displays a sense of urgency to resolve customer issues.
  • Communicates with empathy and respect to customers, peers and business partners
  • Identifies root cause to issues reported by customers and provides appropriate solutions
  • Supports Continuous Quality Improvement as well as customer satisfaction goals through modeling of appropriate ethical behavior in the work environment conducive to attaining goals
  • Able to clearly explain and present technical information within and outside of the organization (i.e. technical resource to 3rd Party vendors, medical personnel, marketing, service publications, training, R&D, etc.)
  • Works both independently and collaboratively with the Technical Solutions Centers team locally and globally to achieve goals.
  • Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies.
  • Actively maintains technical and procedure knowledge.
  • May deliver end customers and Technical Solution Center training as required
  • Bi-Lingual fluency in English/Spanish is required
  • Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree is required.
  • Degree or experience in medical equipment or biomedical would provide a strong foundation but is not required
  • 3 or more years in a healthcare setting with experience in Clinical Laboratory/Blood Bank preferred
  • Customer focused with excellent communication skills (written and verbal)
  • Variable shifts available
  • Portuguese language skills are a plus
  • Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@
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