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16 December 2017

Consumer Relations Specialist

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Essential Duties and Responsibilities:
  • Maintains the confidentiality of all program participants
  • Assists participant in completing personal care needs such as grooming, bathing, toileting, dressing, eating, medication preparation/administration, ambulation, or any duties as indicated in the plan of care. Duties are performed under the supervision on the Consumer or Self Directing Other (SDO)
  • Safeguards the participant by observing appropriate infection control procedures including but not limited to universal precautions
  • Notifies the Customer Services Representative and/or Program Director of any abnormal findings or conditions
  • Adheres to standards, regulations, and procedures of the company, Medicaid, the Local District, New York State and the Federal Government
  • Represents the company with a positive image at all times
  • Demonstrates flexibility and adaptability in meeting the needs of all participants
  • Ensure each participant's personal and environmental needs and objectives are achieved
  • Ensures job duties are performed to the satisfaction of the program participant and the company
  • Completes accurate timesheets and other relevant documentation
  • Completes Compliance Training annually; additional In-services may be required at the discretion of the company
  • Consistently models the company's philosophy of customer service and compliance
  • Performs other duties as assigned/necessary
  • Maxim Healthcare Services is one of the leading providers of medical staffing, home health and wellness services in the United States. Founded in 1988, Maxim has rapidly expanded to include 12 divisions and over 400 branch offices in 44 states and the District of Columbia. We have earned a position as an innovative leader in the healthcare industry through our emphasis on quality patient care, compliance initiatives and customer service. Today, Maxim is one of the largest privately owned companies in our industry.
  • Maxim has committed itself to achieving exemplary corporate citizenship, best practices of effective corporate governance, the highest levels of integrity and professionalism, integrity in the operation of federal healthcare programs, and a culture of openness, accountability and compliance throughout Maxim.

Minimum Requirements:

  • High School degree or equivalent required
  • Must be 18 years of age
  • Current physical, PPD, & Immunization Records; upon hire, must participate in a health assessment and administration of a PPD test annually
  • Ability to accept direction and supervision
  • Must complete criminal background check requirements
  • Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
  • Computer proficiency required
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Location: Buffalo, NY, USA