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24 December 2017

Customer Service Representative - Call Center

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Core responsibilities include:

  • Answers all incoming calls and dispatch requests
  • Dispatches and assigns service requests
  • Performs duties as a member of a team where the following duties and 
  • responsibilities will be shared and adjusted to the customer’s and/or 
  • leader’s needs:
  • Supports the leaders in support services and should be Customer oriented. 
  • Relates to all customers in a friendly, accommodating, and respectful 
  • manner that creates good will.
  • Sets high personal standards of performance and accepts responsibility and accountability of all actions.
  • Committed to performance improvement and positive change and adheres to 
  • department dress code and proper hygiene when reporting to work and 
  • performing job duties

Qualifications

Minimum Requirements:
  • Must be able to read, write, comprehend, and communicate the English language.
  • High school diploma or GED required.
  • Six months to one year of previous related experience and delegation skills is desired.
  • One year working with computers and data entry is required as well as the ability to type 40 wpm.
  • Ability to remain calm in less than calm circumstances.
  • Strong Verbal and Written Communication Skills.
  • Flexibility, versatility, and reliability as a team player.
  •  

Physical Requirements:


  • Must be able to sit at desk for long periods.
  • May occasionally require walking, bending, or stretching.
  • Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
  • The potential for eyestrain exists with long-term exposure to the computer monitor.
  • Must have adequate or corrected vision, hearing, and speech in order to 
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  • communicate effectively via telephone, radio, and face to face. 
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Location: Las Vegas, NV 89101, USA