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18 December 2017

Customer Service Representative @ east west bank

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East West Bank Customer Service Rep East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)

  • Cashing checks, processing deposits, withdrawals, transfers and loan payments
  • Documenting larger deposits using Currency Transaction Reports
  • Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
  • Identifying and selling East West Bank products and services beneficial to customer needs
  • Addressing customer questions/concerns referring to appropriate internal resources for resolution
  • Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
  • Responds to customer questions and concerns
  • Performs duties as assigned
  • Developing new customer relationships and opening new accounts for customers Qualifications/Requirements

Qualifications:


  • High School Diploma or GED required
  • 1+years of professional experience
  • Strong cash handling, customer service, and computer experience required
  • Desire to help others
  • Good listening and problems solving
  • Strong attention to details and computer skills
  • Professional and courteous communications kills
  • Previous cash handling experience a plus.
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