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1 December 2017

Data Entry Specialist at Brookdale Associates

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Compensation$13.99 to $14 Hourly
Benefits Offered Dental, Vision
Employment TypeFull-Time

Come join one of America's fastest growing Fortune 500 companies!

Full Time

$14.00/HR
training hours are 8am-5pm for 3-4 weeks
shift hours are (likely) 10am-7pm, including SATURDAY

MUST BE ABLE TO WORK TRAINING and SHIFT HOURS

Essential Functions:
•Ensure that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required.
•Quality checks all Core order types in Salesforce.com for accuracy and policy adherence and accurately enters these orders into the billing system
•Cross reference all Commercial Service Agreements with Salesforce.com database and ensure Sales Order accuracy and adherence to regional and corporate policies and procedures
•Adhere to productivity standards to ensure all orders are handled in a timely and efficient manner
•If required receive inbound calls for scheduling and make outbound calls to all customers for scheduling and make reminder calls to customers for the installation appointment as needed
•Applies appropriate stages, statuses, and comments to all Service Requests/Opportunities —throughout the life of the order—when applicable
•Prioritizes work in accordance with intervals and/or Customer Requested Due Date
•Ensures performance meets operational metrics and contractual obligations (e.g., SLA delivery).
•When a non-routine issue arises, chooses from clear cut courses of action for next steps or escalates.
•Coordinates escalations with Leads, Provisioning, Service Delivery, Construction, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment.
•Maintains thorough knowledge and understanding of all Business products and pricing models in a growing innovative product mix environment.
•Proficient in setting up appropriate charges for commercial accounts and discounts for long-term service agreements.
•Accurately completes additional duties as assigned, in a timely manner
•May also perform other reasonably related business duties and special projects as assigned by the supervisor and other management as required
•Receives detailed instructions on all work.
•Work is closely supervised and reviewed for completeness and accuracy.

About Brookdale Associates:

One of America's fastest growing Fortune 500 Companies!

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Location: San Antonio, TX 78205, USA