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6 December 2017

Field Manager- Battery Service

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Why Work Here?
“We help people. If you are interested in a career helping others, we have opportunities in Car Care, Travel, Insurance, and Member Services”
ESSENTIAL JOB RESPONSIBILITIES

Coordinate and facilitate training of the battery program to Emergency Roadside Services contracted providers and AAA Carolinas' call center agents.
Review battery program performance of contracted providers to identify areas of opportunity and collaborate with team members to develop and execute an action plan for improvement.
Regularly visit network providers and AAA Carolinas' Member Service Center to provide performance feedback and program support.
Assist in resolving member reimbursements, complaints and damages as necessary.
Provide support for contracted providers for battery testing equipment issues.
Manage tester performance and ensure uploads are in compliance with AAA Carolinas standards.

REQUIRED SKILLS, ABILITIES AND KNOWLEDGE

3 years or more of customer service experience.
Valid driver license.
Experience driving results by analyzing data and making decisions on how to improve performance.
Strong computer software skills - Microsoft Office Suite
Effective problem solving and conflict resolution skills.
Basic understanding of automobiles is a plus.
Ability to travel up to 75%.
Delivering value, safety, and total peace of mind every day is not just our business, it’s our purpose.

Join our team.

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