2 December 2017

Online Chat Representative Etech

Compensation$12 to $24 Hourly
Benefits Offered Vision, Dental, Medical, 401K
Employment TypeFull-Time

Why Work Here?
“Looking for an awesome company with great opportunities for growth?”
A Chat representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative.

During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 7 weeks.

Responsibilities and Duties

  • You enjoy a rapidly changing environment.
  • Chat representatives must be able to quickly respond to multiple inbound chats while gathering the necessary information from customers in order to verify and assist them. Efficiency is the key! In addition, you must be adaptable!
  • You thrive in being a creative problem-solver.
  • Chat representatives are self sufficient agents who actively take ownership of a given situation. This involves guiding customers to solid solutions that will benefits them as well as our clients.
  • You desire a positive, energetic atmosphere along with engaging learning.
  • Chat representatives willingly participate in all learning activities both in training and on the production floor with a positive "can do" attitude and energy.
  • You enjoy assisting others.
  • As a Chat Representative, your role is to identify current and prospective customer needs and find logical resolutions that are suitable for each customer.
  • You are detail oriented.
  • Chat representatives are very thorough with all customer interactions by using proper verification as well as detailed documentation. Compliance plays a key role in your success.
  • You have a passion for learning, growth and self improvement.
  • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefits the team, the customers, and our clients.
  • You are teachable.
  • As a Chat Representative, the bulk of your job will entail learning various systems, tools and processes, product knowledge, policies, and procedures for both Etech and our clients. It is important that you are able to learn quickly and demonstrate your learning with accuracy. We can teach you the necessary tools to succeed as long as you bring the willingness!
  • You believe there is no "I" in team!
  • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefir the team, the customers, and our clients!
  • You have a vision.
  • As a part of our team, you have the opportunity to do much more than customer service. You have the ability to make a remarkable difference with your customer and your community.
  • You are awesome at communicating effectively.
  • Often situations arise where there must be open communication with your leader or other team mebers so that work performance runs smoothly for you, and most importantly, our clients. Open, honest, and professional communication is imperative.
  • You love to win!
  • You are dedicated to striving to meet all goals set in front of you. Not only do you meet goals, you exceed them!

Qualifications and Skills

  • Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.
  • At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance during the position.
  • High School Diploma or equivalent required
  • Excellent grammar, spelling and sentence structure; excellent reading comprehension; professional written language and content
  • Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions and percentages.
  • Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.
  • Valid driver's license or government issued photo ID


  • 401k
  • Paid Commission based on performance
  • Medical
  • Dental
  • Tuition Reimbursement
  • Daycare Reimbursement
  • Paid Training
  • Pay Rate of $12/hr in Training and Production!
  • AM Shift of 6a-3pm, PM shift of 5p-12a (Pays $13 plus commission!)
  • Casual Dress Code (No Tie, No Suit, No Worries)
  • Loads of Workplace Fun
  • Daily Prizes in addition to Commission earned!
  • Top Performers are earning $22/hr plus, Mid Performers are earning $16/hr
  • PTO
  • Flexible Work Scheduling
  • Opportunities for advancement! 95% of our leadership team was promoted internally!
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Location: Dallas, TX, USA