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31 December 2017

Senior Software Support Engineer At IT Pros

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Senior Software Support Engineer IN IT Pros, Exton, PA USA.

Job Description:




          This Senior Software Support Engineer will join a growing, technology team. The successful individual in this role is detail-oriented, highly skilled in problem-solving, and thrives in a fast-paced environment with multiple deadlines and shifting priorities. 

Benefits/Perks:
  • Three weeks of paid vacation PLUS company closes last week of the year
  • 401k with company match
  • Company pays 50% of health care
  • Paid time off for community service
  • Building tools that improve workplaces
  • Beer at 4:30pm Fridays!!!
  • Bring your dog to work day
  • Company picnic & Holiday party
  • Tuition reimbursement to $5200/year
  • Salary Details: $70K-$90K / Bonus / No On Call/ 401K

Core Responsibilities:
  • Individual contributor role while mentoring and leading other Support Engineers
  • Help continuously improve support processes and procedures leveraging industry best practices
  • Regularly report on support team activities (trends, SLAs, etc)
  • Monitor the support queues at all times, ensuring all tickets are being addressed appropriately, delegating when necessary.
  • Support internal customers and respond per company SLAs
  • Manage requests including logging, monitoring/updating, self-prioritizing and resolving tickets and indirect inquiries in a timely fashion
  • Resolve user issues by debugging and/or reviewing application logs and making code changes as needed
  • Work with the development group to resolve more advanced issues when necessary
  • Support ad-hoc requests for information, customizations, and data updates
  • Participate in special projects as assigned by supervisor/ manager

Qualifications

Must have:
  • Strong SQL Experience 
  • Excellent communication skills
  • Self-starter
  • Ability to effectively work in a cross-functional team environment

Nice to have:
  • Programming skills within: .Net, HTML5, CSS, JavaScript
  • Salesforce
  • Microsoft Excel
  • Data science
  • Degree in Computer Science or Engineering

Interview Process

  • Round 1 = Phone Interview with IT Pros (15 minutes)
  • Round 2 = Phone Interview with Hiring Team (30-minutes)
  • Round 3 = In-Person Interview with Hiring Team (1/2 day)
  • Round 4 = Decision


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