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10 December 2017

TM Client Service Advisor

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The TM Client Service Advisor is responsible for managing the full client lifecycle for top-tier clients utilizing products and services from the Treasury Management suite. Responsible for pre-onboard and post-sale onboarding, setup, client training, assistance, and expert advisement for these priority clients on various TM products and services along with all bank products that support the client’s needs. The Advisor primary focus is on ensuring that they meet service level standards (customer service; turn-around time; risk management and regulatory compliance; audit soundness; and productivity and efficiency).


Manages complete client lifecycle stages to achieve quality, scope, and schedule that delivery on the products and services utilized by the client. Provides technical support and assistance to top-tier clients, helping to troubleshoot, and determines how and when to escalate issues; ensures fellow staff members perform their activities in compliance with bank policies and procedures, and that documentation is accurate and properly maintained. Focuses on improving client experience, staff development, and operational efficiency.

Serves as a facilitator between top tier clients and Relationship Management and TM Sales as related to technical and operational processes and requirements, risk mitigation, efficiency, and customer service. Facilitate the flow of information and overall communication between all involved parties. Will foster good working relationships with leaders in partner departments including Treasury Management Sales, Operations, IT, Lending, Loan Servicing, Credit Administration, other internal support groups, as well as third-party service.

All employees are expected to comply with our Code of Ethics and perform their work with the highest level of integrity and discretion. Banking is a highly regulated industry and our employees are charged with meeting and (when possible) exceeding the performance and training standards set by regulators. Complying with rules and regulations not only meets our obligations with these oversights bodies, but ensures that we provide our customers with the competent service they expect and deserve

In addition to performing their duties with customers in a professional manner, we expect all employees to engage with supervisors, co-workers and subordinates with the same level of care and consideration. This means working well with others, being respectful, and cooperative

Western Alliance Bank is a dynamic, fast-paced working environment that requires most positions to multi-task and handle large volumes of work with competing deadlines and priorities. Employees may be expected to perform various tasks and duties to meet pressing business needs


A minimum of a Bachelor’s degree (BA) from a 4 year college or university and 1 year related experience, or 4 plus years of related experience. Work related experience should consist of relevant experience in the financial industry.

Advanced knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures, with an emphasis in Treasury Management products and / or Client Services.

Knowledge of client-side treasury operations processes and controls.

Knowledge of core banking and loan processing software and systems including FIS, LaserPro, etc.

Proficiency utilizing the Microsoft Office suite including Word, Excel, PowerPoint, and Visio.

Ability to speak, listen, see (with or without correction)

Ability to function in a typical office environment, engaging in activities such as writing, typing, walking, standing, speaking, listening, lifting (up to 25 pounds), carrying, reaching, kneeling. Ability to use a variety of computer related equipment

Ability to read documents or instruments, engage in detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks and constant interruptions

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