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8 January 2018

Dell Walk-In Drive For Freshers As Support Associate - In January 2018

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Dell Walk-In Drive For Freshers As Support Associate - In January 2018



About Organization:

Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world.

Job Details:

Organization       : Dell

Job Role               : Support Associate

Location               : Gurgaon

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 3.5 LPA

No.of Vacancies  : NA

Website                 : www.dell.com

Apply Mode          : Walk-In

Walk-In Date       : 8th – 11th January 2018( 12 PM – 3 PM)

Job Requirements:

* Candidate Should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should be responsible for providing telephone support for customers on operation or maintenance of Dell products.

* Must assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.

* Should be responsible for EWS, Total solutions, YTT and In warranty extension sales.

* Must perform work in accordance to standardized policies and procedures.

* Must applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

* Must documents problems in the support solution database for diagnostics and solution implementation.

* Should ensure proper escalation procedures are followed.

* Must be responsible for customer satisfaction through effective handling of customer problems.

* Must work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

* Undergrad with 1 year of International Call Center Voice experience

* Must be willing to work in shifts in a 24 x7 work environment

* Should be residing within Transport Boundaries

* Must have excellent telephone soft skills & thorough telephone functional skills

* Must have ability to handle stressful situations.





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