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2 January 2018

Help Desk technical support Analyst Mooresville,

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compensation$14 to $16 Hourly
Benefits Offered Dental, 401K, Vision, Life, Medical
Employment TypeContractor

QUALIFICATIONS REQUIRED

This position provides first-level business application, computer software and hardware support for various business operations

Education:

Associates or Bachelor’s Degree in Management Information Systems, Computer Science or related field, or equivalent technical/vocational certification or equivalent experience is preferred.
Experience:

  • Background in and exposure to PC maintenance/repair, application software support.
  • Knowledge of Microsoft Office software products required.
  • Software and hardware certifications a plus.
  • Linux or Unix support is preferred
  • Remedy
  • General network troubleshooting
  • Certifications preferred (A+, Network+, Help Desk, PC Tech)

Knowledge, Skills and Abilities:
  • Answering telephone calls and resolving incidents related to hardware and custom-developed software
  • Providing hardware/software installation setup, assistance and support; troubleshoots and resolves computer hardware, software, and communications failures, etc.
  • Selected candidates will work a 4 or 5 day shift and must be flexible with scheduling (may include a weekend day).
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