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2 January 2018

NEW YEAR NEW JOB - PERMANENT CALL CENTRE Western Cape, Market Related

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Job Details
  • Employer: Capita SA 
  • Contribute individually and as a member of a team to ensure service levels meet agreed      client and internal standards
  • Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
  • Deliver a quality service to all customers to ensure customer and client satisfaction
  • Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

Candidate Requirements

  • Matric with English as a first language
  • A clear credit and criminal record
  • Minimum 12 months Call Centre experience
  • Ability to speak, read and write fluently in English
  • Customer focused
  • An enthusiastic, positive and motivated outlook
  • Good communication skills both written and verbal
  • Both customer and quality focused
  • Previous experience of dealing with customers via telephone
  • Work towards individual and team targets\
  • Basic salary (dependent on experience) + Shift Allowance
  • Earn up to 20% of your basic salary as a performance incentive (based on KPI’s)
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