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30 January 2018

Sales Support Associate

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Compensation$36,000 Annually
Benefits Offered Medical
Employment TypeFull-Time

Major Responsibilities:

Assist in the development of: -

  • Develop strategic sales plans with the Director of U.S. Sales Operations and Marketing Dept., to build pipeline and sell Cloud Union products
  • Must be flexible to assist with other departments in the company as needed
  • Understand and communicate the brand’s culture and service philosophy to the customer, fluently in both English and Chinese
  • Deal directly with customers by telephone or electronically in a professional manner that appropriately reflects the company culture
  • Respond to all inquiries regarding customer service issues and technical website issues
  • Effectively listen to customers to understand their needs in order to provide the appropriate action or response to the needs
  • Manage all customer conflict resolutions in a timely manner
  • Effectively use decision-making skills, critical thinking, effective communication, telephone etiquette and interpersonal skills
  • Maintain a thorough knowledge of operations, policies and procedures Improving when necessary to better service the customer
Qualifications:

  • Bilingual – English & Mandarin
  • Associate/Bachelor degree preferred, but not required
  • Must be able to translate Chinese to English text
  • Exceptional interpersonal skills
  • Strong communication skills both written and verbal
  • Strong listening and problem solving ability
  • Adaptable, being able to multi-task
  • Ability to interact with all levels of management
  • Solid understanding of all office programs (word, outlook, excel)
  • Preferred Skills:
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