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17 January 2018

Tech Mahindra Walkin Drive For Freshers As GIS Analyst @ Hyderabad In January 2018

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About Organization:

Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. We provide services to 649 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.

Organization        : Tech Mahindra

Job Role                : GIS Analyst

Location                : Hyderabad

Qualification        : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 4 LPA

No.of Vacancies  : NA

Website                 : www.techmahindra.com

Apply Mode          : Online

Walk-In Date       : 11th – 22nd January 2018 ( 11 AM – 3 PM)

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have basic knowledge on Service Desk with written and oral communication skills.

* Should have in-depth Technical requirements are needed.

* Candidates to be having experience of International Voice Process background.

* Should respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.

* Must provide documentation, recording & updating incident details in CRM tool.

* Must have good communication, alerting technical staff via assignments and escalating to Resolver group.

* Should support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.

* Must be answering queries and resolution of straight forward incidents.

* Must have escalation of unresolved cases to next level application specialist teams.

* Should be monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

* Closure, formally closing incidents.

* Should perform initial review and evaluation of the case.

* Must be communicating major IT incidents to affected customers.

* Must be assisting the client with L1 and L1.5 Support activities.

* Should be fluent in English verbal and Nonverbal.

* Must have excellent telephone skills.

* Should be customer focused.

* Must have ability to multi-task and prioritize workload.

* Should have ability to adapt to continuously changing procedures and environment.

* Must be a effective team player with strong interpersonal skills.

* Must have knowledge on GIS and its complete details.

Venue:

Tech Mahindra, Opp to Ananth Technologies,

SEZ Tower 1 Building,Hyderabad.

Contact:

Deepthi – 04039826400





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