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26 February 2018

Customer Service Representatives

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Essential Function:

  • Respond to incoming calls from members and providers excluding provider claims calls.
  • Achieve individual performance goals as it relates to call center objectives
  • Engage and
  • collaborate with other departments as applicable
  • Comply with workplace safety standards
  • Comply with regulatory requirements
  • Demonstrate positive working relationships with peers and effectively manage conflict
  • Attend meetings and training sessions as scheduled
  • Show flexibility in meeting changing performance objectives consistent with company and department objectives


Knowledge/Skills/Abilities:


  • Excellent oral and written communication skills
  • Ability to use PC, typing 40 WPM
  • Ability to research problems
  • Ability to talk and type simultaneously
  • Strong listening skills
  • Empathy/passion for working with senior, disabled, low income populations and providers
  • Great Interpersonal Communication Skills
  • Strong Verbal and Written communication skills
  • Organizational Skills and Problem Solving
  • Bilingual communication skills preferred
  • Ability to abide by Molina's policies
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
  • Required Education: High School Diploma or GED.

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Location: New York, NY, USA