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19 March 2018

Corporate Office IT Support Specialist

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* Answer and handle multiple phone calls while multitasking

* Facilitate the escalation of service requests to the appropriate experienced technician or group

* Follow-up to both internal and external guests on open and closed issues they have reported, as needed to ensure resolution has met or is meeting the guest expectations

* Identify and organize Service Desk tickets according to priority

* Installations of hardware and software, basic troubleshooting, maintenance of hardware and software applications, setup and maintain and teardown of audio/visual systems, program and maintain telecommunications system, networking, and wiring (pulling and termination)

* Monitor the MDF and IDF locations for all properties, ensuring that the environment is not exceeding pre-set thresholds, and the areas are free of debris

* Perform first-level root cause analysis for problems

* Provide first-level support in a timely manner for but not limited to the following; computer hardware, Microsoft programs, user management, print and file sharing, audio components, video and other visual components, telecommunications equipment, networking, and wiring

* Creating, splicing, punching down and verifying cables in 66 blocks, 110 blocks, and patch panels on network racks, as well as termination in walls and on floors using RJ45 jacks, and other various terminations as required

* Record, track and document service requests, problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution

* Work directly with the guests to resolve complaints, issues, and concerns, which will require direct interaction (face to face)

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Location: Las Vegas, NV 89134, USA