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17 April 2018

Customer Support | Entry Level | Full Time New York, NY USA

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Compensation$30,000 to $55,000 Annually
Benefits Offered Medical
Employment TypeFull-Time

Responsibilities:

  • Deliver a customer experience people will be talking about for generations
  • Be the face of the company and a brand ambassador
  • Develop relationships with customers via email, phone, live-chat and social media
  • Use your creativity, passion and personality to connect with the customer and meet their needs
  • Obtain and evaluate relevant information to handle inquiries and complaints
  • Identify opportunities for improvements to the customer experience and recommend solutions
  • Recognize, document and report on trends
  • Drives sales, work actively to increase customer retention and achieve operational metrics
  • Add to our incredible work environment with your winning personality

Qualifications:
  • Customer focused, empathetic and a terrific listener
  • Able to tailor your words to different customers, and make them all smile and laugh
  • Excited to solve problems in a fast-paced environment
  • Exceptional relationship builder
  • "Thick skinned" and able to navigate difficult conversations and personalities with customers
  • A pillar of self-awareness
  • Amazing interpersonal and conversational skills including effective listening
  • Excellent writing skills with great attention to detail
  • Strong work ethic with a positive approach and great energy
  • College degree and experience working in a startup environment
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