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11 April 2018

Customer Support Team | Entry Level Allure Marketing Group

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Compensation$30,000 to $50,000 Annually
Benefits Offered Medical
Employment TypeFull-Time

Why Work Here?
“Awesome CEO, Fun Company Culture and Upward Mobility & Growth.”

Working at Allure offers you a chance to help solve the most important challenges in customer experience with fun, collaboration and innovation. We are looking for smart, creative individuals who are passionate about people and aren't afraid to show it.

Why we need you:

The Customer Support Specialist serves as a client advisor and is a key member of the Support Team, responsible for working with new clients as well as the general user base. By utilizing a strong understanding of product know-how, you will answer questions, troubleshoot technical issues, and work internally with Allure teams to address outstanding concerns.

As a Customer Support Specialist, you will:

Serve the front line of customer service for Allure’s passionate user base by responding to issues via email, in person, and phone

Tackle basic-to-advanced technical questions as they arise in relation to membership

Attain a deep understanding of the web-based product and iOS/Android applications, and keep abreast of latest changes

Contribute to the growing knowledge base of feature requests and help center articles

To succeed in this position, you will have:

An outgoing personality that resonates over the phone and in email

Excellent communication and interpersonal skills

Very strong writing ability

The ability to solve technical problems

Patience to deal with complex issues and a variety of personalities

Motivation and desire to help others

Careful attention to detail

Strong organizational and prioritization skills

Bachelor’s Degree (or equivalent experience) and 0-3 years in a problem-solving environment is preferred.

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