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13 June 2018

HCL Walk-In Drive For Freshers As Customer Associate @ Noida In June 2018

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  • Organization Name HCL
  • Job Role Customer Associate
  • Location Noida
  • Education BE/B Tech/MCA/M Sc
  • Experience Freshers
  • Salary 3.5 LPA

Job Requirements:
  • Must have completed BE/B Tech/MCA/M Sc from a recognised university
  • Should have an aggregate of 60% through out academics
  • Must have excellent spoken English skills required.
  • Must be comfortable working in 24*7 shifts (Night Shifts)
  • Must have good command in verbal and written English.
  • Should have excellent written communication skills
  • Must have good comprehension and correct grammar skills
  • Should have excellent computer/ internet navigation skills.
  • Must perform registration & Scheduling for client examinations.
  • Should be handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
  • Must follow escalation procedures for issues uncontrollable at CSR level.
  • Should be updating different trackers like End User complaint tracker etc.
  • Must be implementing feedback given during monitoring sessions by PICs / Team Leads
  • Should have appropriate documentation on client CRM
  • Must be ensuring data security – proprietary data of customers
  • Should meeting SLAs & maintaining Quality Standards.
  • Should be implementing feedback given during monitoring sessions by PICs / Team Leads
  • Having good Confidence is required.
Venue:

HCL Technologies Ltd,

N5, A-22, Sector 60,Noida – 201301

Land Mark: Nearest metro station NOIDA CITY CENTER
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